Restore your device data
With BlackBerry Link, you can restore backup files that include supported data from devices running
BlackBerry Device Software 5.0 or later and BlackBerry 10 OS.
Settings
User Guide
208
On a Windows computer, do the following:
1. Open BlackBerry Link.
2. Connect your device to your computer using a USB cable.
3. At the side of the BlackBerry Link window, click your device.
4. Click Back Up & Restore.
5. Do one of the following:
• To restore all of the data in a backup file to your device, click a backup file.
• To restore specific data in a backup file to your device, click a backup file. Click the
Custom
Restore option. Clear the checkbox beside one or more databases that you don't want to restore.
• To restore data from a backup file that isn't listed, click
. Navigate to the .bbb or .ipd file. Click
OK.
6. Click Restore.
On a Mac computer, do the following:
1. Open BlackBerry Link.
2. Connect your device to your computer using a USB cable.
3. At the side of the BlackBerry Link window, click your device.
4. Click Back Up & Restore.
5. Click Restore Device.
6. Do one of the following:
• To restore all of the data in a backup file to your device, click a backup file.
• To restore specific data in a backup file to your device, click a backup file. Clear the
Restore all
data checkbox. Clear the checkbox beside one or more databases that you don't want to restore.
• To restore data from a backup file that is not listed, click
Change. Navigate to the .bbb file or .ipd
file. Click
OK.
• To remove all of your device data and restore your device to its default factory settings, click
Restore to factory settings.
7. Click Restore.